Client hereby entrusts pet(s) to Refined Canine Spaw for the purpose of grooming services.
Our establishment agrees to exercise due and reasonable care and to keep the premises sanitary and properly enclosed. Your pet will be watered regularly, provided with proper exercise, and housed in safe, clean quarters.
HOURS
By Appointment Only!
Owner agrees to abide by all the polices & hours of Refined Canine Spaw, including Holiday/Winter Hours as posted. Please respect our hours and understand this is for the safety and security of your pet.
SCHEDULE, PRICING, PAYMENTS
All prices represent the cash discount. Payment can be made by cash or credit card (subject to processing fee). Returned checks will incur a $35 charge. No refunds or exchanges.
Any pricing given over the phone or by email is an estimate. Pricing may vary by appointment based on your pet’s coat condition, temperament, or the time the groom takes. Pricing is subject to change. We reserve the right to refuse service to any animal or person that might pose a threat.
CANCELLATION POLICY
48 hours notice is required to cancel without a fee. Less than 48 hours’ notice will result in a fee of $30 per pet.
All appointments must be confirmed before the appointment time or the client will be subject to the appointment being canceled AND cancellation fees.
All same-day cancellations are responsible for 50% of the appointment cost and clients will not be rebooked after 2 instances.
No call/No show (no answer/no access) appointments are responsible for 100% of their appointment cost and will not be booked after 2 instances.
VACCINATIONS, HEALTH, SANITATION
By agreeing to our policies, you are agreeing to keep your pet’s vaccinations up to date per local and federal laws and can provide paperwork when requested.
We sanitize thoroughly but cannot be liable for any infections or conditions such as kennel cough, canine influenza, parvo, etc.
FLEAS AND TICKS
Any pet that has a major parasite infestation will be sent back home for treatment and/or will be bathed and treated immediately; the owner is responsible for any charges incurred for this extra service.
HEALTH CONDITIONS & TEMPERAMENT
It is the pet owner’s responsibility to provide a healthy and groomable pet. Any known preexisting conditions and behavior problems MUST be disclosed prior to grooming. Special handling fees will be added to the bill. Pet owners are financially responsible for any and all medical bills and treatments if the groomer is injured by their pet.
Any aggressive pets will be returned to their owner immediately and full payment will be due.
Refined Canine Spaw is not liable for clipper irritation, minor nicks/scratches, or skin irritation from grooming. Refined Canine Spaw is held harmless from damages, loss, or claims arising from any known or unknown preexisting condition of your pet.
If the state of the animal’s health otherwise requires professional attention, Refined Canine Spaw will contact you to pick up your pet.
GROOMING & DEMATTING
The owners agree that the pet is fit and healthy. Grooming elderly, infirm, or sedated pets will be at the owner’s risk. Grooming may expose pre-existing health/skin conditions for which Refined Canine Spaw cannot be held liable. Refined Canine Spaw cannot be responsible for nicks and/or cuts on pets that move, jerk, roll, or pets that cannot behave for grooming or bathing. Nail cutting and ear cleaning are part of the service unless the process is too stressful for the pet or too dangerous for the groomer. Refined Canine Spaw uses ear powder to pluck the hair in pets’ ears. Dogs with excessive ear hair may develop ear infections due to the removal of excessive hair. In some circumstances, there is a risk of nails bleeding (e.g., unruly or unmaintained nails).
“De-matting” or complete coat removal on a severely matted pet will dramatically alter your pet’s appearance. This procedure may expose pre-existing health/skin problems, clipper burn, or minor nicks for which Refined Canine Spaw cannot be held liable. Please see our Matted Release Form.
SOCIAL MEDIA
Photos and/or video may be taken of your pet before, during, or after their grooming session for use on Refined Canine Spaw social media pages and other marketing purposes.
FINAL AGREEMENT
Owner represents to Refined Canine Spaw that they are the lawful owner of the pet(s) and that they are fully authorized to enter into this agreement. Refined Canine Spaw reserves the right to update these policies at any time.
The services we provide are done so without liability for loss or damage from disease, death, running away, theft, or fire, and/or from injury or damage done by your pet to themselves, people, other animals, property, allergic reaction to medication dispensed by owner or vet, or other unavoidable causes.
I agree that if I have any issues with my pet’s groom or condition to contact Refined Canine Spaw within 24 hours of the service.
I authorize Refined Canine Spaw to act as my agent in the event of an emergency. If veterinary services, boarding services, or transportation services are required, I agree to pay any and all costs incurred.
I have read and understand my obligations as written in this agreement for the salon services offered by Refined Canine Spaw.